书城管理服务广告传播效果研究
7317200000032

第32章 参考文献(6)

[193]Mittal,Banwari.Public Assessment of TV Advertising:Faint Praise and Harsh Criticism.Journal of Advertising Research,1994,34(1),pp.35-53.

[194]Mittal,B.The Advertising of Services:Meeting the Challenge of Intangibility.Journal of Service Research,1999,2(1),pp.98-116.

[195]Mizunp Makoto,Hiroyuki Odagiri.Does Advertising Mislead Consumers to Buy LowQuality Products?International Journal of Industrial Organization,1989,8(4),pp.545-588.

[196]Moore,Elizabeth S.,Richard J.Lutz.Children,Advertising,and Product Experiences:A Multimethod Inquiry.Journal of Consumer Research,2002,27(4),pp.31-48.

[197]Morgan Anthony.Point of view:Who’s Killing the Great Advertising Campaigns of American?Journal of Advertising Research,1984,24(6),pp.33-35.

[198]Moschis,Andajali E.Prahasto,Linda G.Mitchell.Family Communication Influences on the Development of Consumer Behavior.Advances in Consumer Research,1986,13(3),pp.365-369.

[199]Moschis,Roy L.Moore.A Longitudinal Study of Television Advertising Effects.Journal of Consumer Research,1982,9(2),pp.279-286.

[200]Murray,Schlacter.The Impact of Services versus Goods on Consumers’Assessment of Perceived Risk and Variability.Journal of the Academy of Marketing Science,1990,18(4),pp.51-65.

[201]Murray,K.B.A Test of Services Marketing Theory:Consumer Information Acquisition Activities.Journal of Marketing,1991,55(1),pp.10-25.

[202]Murray,Schlater.The Impact of Services versus Goods on Consumers’Assessment of Perceived Risk.Journal of the Academy of Marketing Science,1990,18(1),pp.51-65.

[203]Nancy D.AlbersMiller,Marla Royne Stafford.International Services Advertising:an Examination of Variation in Appeal Use for Experiential.Journal of Service Marketing,1999,14(2),pp.390-406.

[204]Nancy Spears,Audhesh K.Paswan,Marlene Kahla.Services Dominated by Maximal versus MinimalSelf Contexts:Verbal versus Visual Cues in Services Advertising.Journal of Current Issues and Research in Advertising,2006,28(2),pp.65-77.

[205]Nelson T O.Consciousness and Metacognition.American Psychologist,1996,51(2),pp.102-116.

[206]Nelson,Phillip.Information and Consumer Behavior.Journal of Political Economy 1970,78(4),pp.311-329.

[207]Nelson,Phillip.Advertising as Information.Journal of Political Economy,1974,82(7),pp.729-754.

[208]Nelson,Thomas O.Metacognition:Core Readings.Boston:Allyn&Bacon,1992.

[209]Norton,Seth W,Norton.An Economic Perspective on the Information Content of Magazine Advertisements.International Journal of Advertising,1988,7(2),pp.138-148.

[210]Obermiller,Carl,Eric R.Spangenberg.Development of a Scale to Measure Consumer Skepticism of Advertising.Journal of Consumer Psychology,1999,7(2),pp.159-186.

[211]Obermiller,Carl1,Spangenberg.On the Origin and Distinctness of Skepticism toward Advertising.Marketing Letters,2000,11(4),pp.311-322.

[212]Obermiller,Spangenberg,MacLachlan.Ad Skepticism.Journal of Advertising,2005,34(3),pp.7-17.

[213]Ostlund,A.Clayton.Advertising in the Public Interest?Journal of Accountancy,1978,3(1),pp.59-71.

[214]Ostrom,Iacobucci.Consumer Tradeoffs and the Evaluation of Services.Journal of Marketing,1995,59(1),pp.17-28.

[215]Pablo Brinol,Richard E.Petty,Zakary L.Tormala.SelfValidation of Cognitive Responses to Advertisements.Journal of Consumer Research,2004,30(3),pp.559-574.

[216]Paid N.Bloom,Jatues E.Padiu Jr.Using information situations to guide marketing strategy.Journal of Consumer Marketing,1995,12(2),pp.19-27.

[217]Parasuraman.The Status of Conceptual and Empirical Work in Services:A Review and Research Agenda.Frontiers in services conference,Nashville,Tennessee.1995.

[218]Parasuraman,Zeithaml.Serviqual:A MultipleItem Scale for Measuring Consumer Perceptions of Service Quality.Journal of Retailing,1988,64(1),pp.12-36.

[219]Parasurman,Valarie A.Zeithaml,Leonard L.Berry.Serviqual:A MultipleItem Scale for Measuring Consumer Perceptions of Service Quality.Journal of Retailing,1988,64(1),pp.12-40.

[220]Park,Feick,Mothersbaugh.Consumer Knowledge Assessment:How Product Experience and Knowledge of Brands,Attributes,and Features Affects What We Think.Advances in Consumer Research,1992,19(1),pp.193-198.

[221]Park,C.Whan.Familiarity and Its Impacts on Consumer Decision Biases and Heuristics.Journal of Consumer Research,1981,8(2),pp.223-230.

[222]Patrick Meirick.Cognitive Responses to Negative and Comparative Political Advertising.Journal of Advertising,2002,31,pp.11-23.

[223]Patti Williams,Gavan J.Fitzsimons,Lauren G.Block.When is Asking Questions the Answer:The Moderating Role of Persuasion Knowledge.Advances in Consumer Research,2002,29(3),pp.307-329.

[224]Peeter W.J.Verlegh,Celine Verkerk,Mirjam A.Tuk,Ale Smidts.Customers or Sellers?The Role of Persuasion Knowledge in Customer Referral.Advances in Consumer Research,2004,31(3),pp.306-308.

[225]Peter Wright.Schemer Schema:Consumers’Intuitive Theories about Markers’Influence Tactics.Advances in Consumer Research,1985,3,pp.1-3.

[226]Petty Richard E.,John T.Cacioppo,David Schumann.Central and Peripheral Routes to Advertising Effectiveness:The Moderating Role of Involvement.Journal of Consumer Research,1983,10,pp.135-146.

[227]Petty,Richard E.,Pablo Brin?ol,Zakary L.Tormala.Thought Confidence as a Determinant of Persuasion:The SelfValidation Hypothesis.Journal of Personality and Social Psychology,2002,82(8),pp.722-741.

[228]Pollay,Richard W.The Distorted Mirror:Reflections on the Unintended Consequences of Advertising.Journal of Marketing,1986,50(3),pp.18-36.