书城外语出国英语一本通
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第26章 出国旅游(6)

要点提示:

what's the matter 怎么啦;什么事 message note 留言as soon as possible 尽快 be popular 流行;受欢迎drop by 顺便来访 by the name of 叫……名字call back 回电话 make a call 打电话经典二

Laura: Good evening, Mr. Hanson.

Hanson: Good evening, any visitors today?

Laura: Yes. Several. You are so popular here.

Hanson: I have been here many times. Now tell me who they are.

Laura: A man named Mr. Johnson dropped by and wanted to see you. Hesaid he would contact you at 9 p.m..

Hanson: OK. I got it. Anything else?

Laura: And a lady by the name of Anna. She asked you to call her back at8 p.m.

Hanson: Did she leave a phone number?

Laura: Yes. Here it is.

Hanson: OK. That was a friend of mine. I have to make a call. Thanks,Bye.

Laura: Good bye.

罗拉:晚上好,汉森先生。

汉森:晚上好,今天有来访者吗?

罗拉:是的,有几个。你在这熟人可真多。

汉森:我来过这里好多次了。现在告诉我都有谁吧。

罗拉:一位叫约翰先生的男士过来,要拜访你。他说他晚上9点钟会联系你。

汉森:好的。我知道了。还有别的吗?

罗拉:一位叫安娜的女士,叫你晚上8点给她回个电话。

汉森:她留了电话号码了吗?

罗拉:是的,这是她的电话号码。

汉森:好的,那是我的一位朋友。我现在要打电话了。谢谢你,再见!

罗拉:再见!

词汇补给站

message ['mes?d?] n. 信息;消息

lady ['le?d?] n. 夫人;女士

note [n??t] n. 便条;笔记

possible [?p?s?bl] adj. 可能的;合理的

miss [m?s] v. 过失;想念,思念

visitor [?v?z?t?(r)] n. 访问者;参观者

popular [?p?pj?l?(r)] adj. 流行的,大众的

contact ['k?nt?kt] v. 接触;联系

mine [ma?n] pron. 我的(东西)

点滴文化情

国际酒店留言程序

在酒店前台留言或电话留言时,工作人员是如何进行操作呢?下面是某酒店前台的留言操作流程和规定:

Standard:

All messages, faxes and mail must be delivered to guestswithout delay.

Procedures:

1. The Guest service Agent must verify the room numberand the guest's name before taking the message.

2. The message must be noted down directly in thecomputer. The message must then be repeated to the caller toensure that it has been correctly received.

3. The message light must be activated to indicate that amessage is on hold.

4. Should the guest request the message to be relayed byphone, the Guest Service Agent will do so. An offer must still bemade to print the message and deliver it to the guest's room.

5. When the message has been relayed and/or printed forthe guest, the message light must be turned off.

6. Messages for guest due to arrive must be indicated inthe computer, to notify the GSA when the guest checks in.

操作标准:

所有客人留言,传真和信件要及时送交给客人。

程序:

客人留言处理程序:

1. 在接受客人留言前,员工必须确认客人的房间号码和姓名。

2. 将客人留言直接输入电脑。重复客人的留言保证留言准确无误。

3. 打开客人房间的留言灯,提示客人有留言。

4. 如果客人打电话到前台询问留言内容,员工要立刻重复留言内容。同时还应询问客人是否需要打印一份留言送到房间。

5. 客人收到留言后必须将留言灯关闭。

6. 预订客人的留言必须输入电脑,以便在客人登记时提示员工,客人有留言需要转交。

Section 32 洗衣服务 Laundry Service

酒店客房内,一般配有洗衣袋,需要洗衣服务的,只需填写好洗衣注意事项表格,同衣物一起放到洗衣袋内,客房服务人员来打扫房间时会把洗衣袋带走。

口头应急句

1. Is there a laundry service in this hotel?

这个酒店有洗衣服务吗?

2. Do you have a laundry service for clothes

你们有洗衣服务吗?

3. We have a laundry service in the hotel.

我们旅馆有洗衣服务。

4. Will you send these clothes to the laundry?

请把这些衣服送到洗衣服务部,好吗?

5. Ill have express.

我要快洗。

6. I need it by five tonight.

我今晚5点以前要。

7. I want it dry-cleaned and ironed.

我需要干洗并熨好。

8. Is this for washing?

这是要清洗的吗?

9. When can I have my laundry back?

我什么时候能取回清洗的衣服呢?

10. Will you see if they are all right?

请您看看是不是这些?

11.Im afraid its too late for todays laundry.

恐怕已经过了今天的洗衣时间了。

12.We charge 50% more for express.

快洗多收50%的费用。

13.Whats your laundry rates?

洗衣服务怎么收费?

14.Youll have it back in four hours.

您会在四小时内拿到。

15.When do you collect the laundry?

你们什么时候来拿衣服?

超经典情景对话链接

经典一

Lucy: Hello, madam.

Servant: Good afternoon. What can I do for you?

Lucy: Can I have the laundry done today?

Servant: Certainly, madam. Can you fill out the laundry form first, please?

Lucy: OK…Here you are.

Servant: That's fine. Thank you. By the way, where is your laundry?

Lucy: Here, in the laundry bag.

Servant: Any more?

Lucy: No. Do I need to leave it outside my room?

Servant: No, leave it inside and someone will pick it up.

Lucy: When will it be ready?

Servant: Tomorrow morning.

露西:女士,您好。

服务员:下午好。我能为您做些什么?

露西:今天能把我的衣服洗了吗?

服务员:当然可以,首先请把洗衣单填上,好吗?

露西:好的……填好了。

服务员:很好,谢谢。顺便问一下,您的衣服在哪儿呢?

露西:在这儿,洗衣袋里。

服务员:还有吗?

露西:没有了。我要把它放到房间外面吗?

服务员:不用,放在里面,会有人来拿的。

露西:什么时候可以弄好?

服务员:明天早上。

要点提示:

by the way 顺便说一下;顺便问 laundry bag 洗衣袋

need to 需要 be ready 准备好

dry-clean 干洗 forge on 前进;前往

less than 少于,不超过 charge for 为……收费,要价

in addition to 除了……之外 as long as 只要;如果

经典二

Peter: Well, I would like to have my clothes dry-cleaned. And our tourgroup will forge on Yellow Stone at 12 o'clock. Can I have it back beforethen.

Woman: Our special laundry service can do it in less than three hours. Letme see. It is 8:00 now and there are four hours to go. I think we canmake it.

Peter: What's the charge for the special laundry?

Woman: In addition to the normal charge, there is a 50 percent extracharge.

Peter: That sounds reasonable as long as you can get my clothes cleanedand sent back to me in time.

Woman: No problem.

Peter: When do you collect the laundry?

Woman: We will send someone to pick it up right away.

Peter: Ok. Thank you.

Woman: My pleasure.

皮特:嗯,我有一套衣服想干洗,而且我们的旅行团12点就要前往黄石公园了,在那之前我能拿到洗好的衣服吗?

女服务员:我们的特快洗衣服务不到三个小时就洗好,现在是8点钟,离12点钟还有4个小时。我看能及时洗好。

皮特:特快洗衣服务怎么收费?

女服务员:在普通洗衣价格上外加百分之五十的费用。

皮特:只要你们能够及时洗好并送过来,这个价格还算合理。

女服务员:没问题。

皮特:你们什么时候来拿衣服?

女服务员:我们会马上派人过来拿。

皮特:好的,谢谢。

女服务员:愿意为您效劳!

词汇补给站

laundry ['l?:ndr?] n. 洗衣;洗衣店

dry-clean [?dra??kli:n] n. 干洗

forge [f?:d?] v. 前进

customer [?k?st?m?(r)] n. 顾客,客户

charge [t?ɑ:d?] n. 费用

addition [??d??n] n. 附加,增加

extra ['ekstr?] adj. 额外的;附加的

normal ['n?:ml] adj. 正常的;正规的

percent [p?'sent] n. 百分比

reasonable [?ri:zn?bl] adj. 合理的;适当的

collect [k?'lekt] v. 收集;收藏

点滴文化情

在国外酒店如何获得洗衣服务?

在国外旅游,有时候旅行者由于旅途颠簸劳累,下榻酒店的时候需要洗衣服务清洗衣物,以便次日又能穿上一身干爽衣服出门观光。那么,国外酒店的洗衣服务是怎样的流程?

1. Obtain a laundry bag from the hotel, which is usuallyalready in your hotel room; however, if your room doesnt haveone, simply ask the front desk or a hotel staff for a bag.

拿到一个酒店的洗衣袋,通常酒店房间内就配有。如果房间内没有, 叫前台或服务员送一个过来。

2. View the price list for laundry and dry cleaning servicesto avoid any nasty shocks when your clothes are returned.

Hotel laundry services can be prohibitively expensive, so knowwhat youre getting into before you commit.

为避免衣服拿回来时因报价过高而受惊,请洗衣前看一下洗衣和干洗报价单。酒店洗衣服务收费有的会很高,所以要提前了解情况。